When it’s time and discretion that count

Our VIP Service is the first choice for passengers with high standards. Our exclusive, individual services ensure that your stay at Zurich Airport is relaxing and as efficient as possible – regardless of your airline or booking class.

From prioritised security checks and passport controls to a personal VIP agent, to your stay in the exclusive Zurich Airport VIP Lounge with a limousine transfer to the aircraft, our experienced team will be pleased to meet your wishes and is looking forward to supporting you.

Opening hours & contact

The Zurich Airport VIP Lounge is open from 5:30 a.m. to 11:00 p.m.

If you have questions, we can be reached from 6:00 a.m. to 10:00 p.m. on the following phone and fax numbers or at the e-mail address below:
Phone +41 43 816 21 42  / Fax +41 43 816 72 56 / vip@zurich-airport.com

Services for passengers with reduced mobility

Zurich Airport offers support for passengers whose mobility is reduced due to disability or age.

This service is currently provided by Careport AG on behalf of Flughafen Zürich AG and is available free of charge to all passengers with reduced mobility. A member of the Careport team will accompany you from your arrival at the airport to your aircraft or vice-versa. Here you will also find information on the transportation of wheelchairs and the correct handling of guide dogs.

Your pet as a passenger

Zurich Airport’s Animal Care team ensures that your pets are transported safely and smoothly.

Our trained personnel provide your cats, dogs and other animals with the necessary level of care. The airport’s freight area includes air-conditioned, soundproofed animal holding rooms. Please refer to the „Important information“ document to find out all you need to know when arranging transport for your pet.

To ensure that your pet is comfortable on the journey please observe the following guidelines


Clarify the regulations regarding carriage of a pet with your airline. Every airline has different rules regarding the transport of pets in the cabin or the hold.

  • Inform your airline in good time (before departure) about the planned transport of animals.
  • Transport is subject to a fee, and the animal’s weight – including the container – is usually not included in the baggage allowance.
  • Pets may be transported only in appropriate containers
  • Maximum weight limits and dimensions apply
  • Special check-in counter closing times may apply to passengers travelling with pets. Please enquire with your airline about the latest check-in time for passengers travelling with pets.

If your pet is to travel in the aircraft hold, a stable plastic container must be provided. The animal must be able to assume a natural position and stand, sit, lie and turn around.


Please ask your vet and the relevant authorities regarding the necessary travel documents (import, export and transit papers, health vaccination and certificates) for your pet. The laws may vary from country to country.

At the airport

When you arrive at the airport, proceed to the check-in counter for your flight.

Plan enough time when travelling with a pet. The documents and transport container will be inspected at check-in.

The airline may refuse to carry your pet if documents are missing or if the transport container is unsuitable.

Tips for travelling with children

Embark on your family trip relaxed. Read here all about how to take a buggy/stroller with you or borrow one. Pregnant women should enquire with their airline about the relevant regulations before starting their journey.

Permitted buggies/strollers

Please note, that each airline has specific rules regarding the transportation of above mentioned buggies. Delivery of buggies upon arrival at the destination airport is subject to local rules and regulations.

  • All buggies/strollers must be presented at the Check-in desk.
  • Only one-part buggies/strollers may be taken to the gate.
  • Two-part buggies/strollers must always be checked in.
  • Please enquire with your airline as to whether your buggy or stroller may be taken into the aircraft cabin.
Please note: the regulations of airlines regarding prams can vary from this advice.

Buggy Rental Service

Departing passengers with small children have the possibility to rent a buggy at Zurich Airport. The buggy can be collected at check-in and can be returned at the gate.

Rental ServiceFor departing passengers only (no service for arriving passengers or passengers in transit)
BuggySuitable for children from 0 to 4 years – max. weight 15 kg
WhereCheck-in 1, Careport Counter
Check-in 2, Careport counter
Rental feeCHF 5.00 per buggy
PaymentCash only
Return the buggyAt the gate

Free Family Services

Spend your time until departure with us where your children can run around and  play, and you can change their nappies or feed them, etc.

Travelling when pregnant

Ask your airline directly how late into your pregnancy you are allowed to fly. This differs from airline to airline. In some cases you may require a doctor’s certificate.

Security checks carried out with metal detectors (magnetic wands) do not pose any health risks.