Banks and VAT refunds

If you permanently reside outside Switzerland, you can reclaim the VAT on goods you purchase in Switzerland. And you can also save on VAT when you shop at the airport. This page tells you how and where you can get your refund. It also includes a list of all banks that have branches at Zurich Airport.

Smoking lounges

Special, modern lounges are available for smokers at Zurich Airport.

Smokers and non-smokers alike are made to feel at home at Zurich Airport. Zurich was the first airport in Europe to open special smoking lounges.

There are currently 22 smoking lounges. 18 are located in the passenger area, and 4 in the public area. Smoking lounges are the perfect place for smokers to relax in comfortable surroundings while enjoying fascinating views of airport activities.

Showers

Do you feel like freshening up after a long flight?

Are you waiting for a connecting flight or is Zurich your final destination for a meeting or sightseeing trip? Whatever the circumstances, the shower facilities at Zurich Airport are at your disposal.

Locations  & opening hours 

Passenger area

  • At the Transit Hotel at Gates D / Open 24/7
  • At the Family Services at Gates E / Daily from 7 a.m. to 1 p.m.

Public area

  • At the Service Center, car park 2, level 1 
  • Open daily from 06:00 a.m. to 10:00 p.m.

Price

Use of the shower facilities costs CHF 15.- (max. 30 minutes) and includes:

  • Shower cubicles with enough space to store your baggage and get changed 
  • Towel 
  • Shampoo / shower gel 
  • Body lotion
  • Hairdryer

Further products can be purchased from the Transit Hotel’s and Family Services reception desk.

Convention & Welcome Desk

Our Convention and Welcome Desk is at your disposal during all kind of events at the Zurich Airport.

Services

Are you organising an event to be attended by guests arriving from different locations at different times? Then we recommend you book the Convention & Welcome Desk at the Zurich Airport, where you can welcome your guests personally.

Arrival 1

In the arrival 1 three sectors can be rented individually. The three sectors are in the Terminal 1 ground floor towards the customs exit and include about 60m2.

Price per sector for the first day CHF 500.00 (incl. VAT).
Price per sector for each subsequent day CHF 300.00 (incl. VAT)

The price is per sector and includes the assembly and dismantling , cleaning, and the basic equipment. There is a possibility to let the arriving passengers lead landside and airside via signposting support to the convention desk. The posters for the sign can be created individually and according to the occasion.

Arrival 2

In the arrival 2 is a compartment of the switzerland info+ information desk for a Convention Desk available. The desk is located in the Terminal 2 ground floor left after the cutoms exit, in front of the switzerland info+ information desk.

Price per sector for the first day CHF 800.00 (incl. VAT).

Price per sector for each subsequent day CHF 500.00 (incl. VAT)

The price is per sector and includes the assembly and dismantling , cleaning, and the basic equipment . There is a possibility to let the arriving passengers lead landside and air side via signposting support to the convention desk. The posters for the sign can be created individually and according to the occasion.

Emergency services

Do you require help?

Here you will find all of the services at Zurich Airport that are available in case of an emergency.

Zurich Airport has doctor’s surgeries which can deal with a range of medical emergencies. The emergency passport office can issue replacement passports. Have you lost something at the airport? Swissport’s Lost & Found service can help. At Zurich Airport you will also find a chaplaincy, the Border Veterinary Service, and the City of Zurich’s Protection and Rescue Services.